Return & Refund Policy – Asia Mobile Retail
At Asia Mobile Retail, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund subject to the following terms:
1. Condition of Returned Items
All returned goods must be accompanied by the original receipt. Products must be in good condition, unused, and returned in their original packaging, including all accessories and manuals.
Items that have been used, damaged, or altered by the customer will not be eligible for a refund.
2. Return Packaging
Products must be returned in the original shipping packaging as received. Incomplete or damaged packaging may result in rejection of the return request.
3. Return Shipping Responsibility
Asia Mobile Retail is not responsible for any loss or damage during return transit. Customers are advised to use a trackable shipping method to ensure safe delivery.
4. Refund Processing
Once we receive and inspect the returned item, we will notify you of the status.
If approved, your refund will be processed within 7–14 working days via the original payment method.
Return Address
Please return your item(s) to:
Xiaomi Publika
Lot No. 13, Level UG, Publika, 1,
Jln Dutamas 1, Solaris Dutamas,
50480 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur